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FEATURED EPISODES
Blake Kelly: We Train all our partners to be CEO Ready
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CUSTOM JAVASCRIPT / HTML
The Customer Experience Podcast is all about individual things that impact the in-store/in-restaurant customer experience as well as best practices on subjects like building and developing relationships, productivity, efficiency in the field, managing multi unit locations and a large field staff and many more topics. In this episode, we talk with Blake Kelly, Director of National Accounts at US Pavement Services Inc and he tells us how he got into this industry and how his process has been in the past few years. But there’s more! Blake shared really valuable advice for all the folks out there who are also in similar positions such as project managers and partners that work in the job sites. 
Don’t miss out in the opportunity to learn from his experience. 
To Contact Blake: 
Blake Kelly
U.S. Pavement Services Inc
Director of National Accounts
Office – 781-897-4234
BKelly@uspavement.com

Ron Gilcrease: Small Things Impact Your Entire Life
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CUSTOM JAVASCRIPT / HTML
Ron is the Vice President of National Accounts at XtraLight Manufacturing and has been in lighting business for more than 50 years. When he started his first job and was changing light bulbs at the Shell station, never would have thought that 50 years later he will end up as a president of the largest lighting service company in US.

Ron shared some incredible stories with Troy including the one about hilarious sales bonanza that he did in the early stage of his career. “We sold 50 clients in 52 weeks… we called it our bucket of chicken tour. We came with doughnuts, bring lunch and some of them actually liked this, and some of them actually started to give us business”. 
To Contact Ron: 
Ron Gilcrease, LC, CLMC
Vice President of National Accounts
8812 Frey Rd.
Houston, Texas 77034
Office – 800-678-6960
Mobile – 713-557-3661
ron.gilcrease@XtraLight.com

ABOUT THE PODCAST/VLOG
It's my pleasure to welcome you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders. We focus on how the Facility Maintenance Industry and professionals impact the in-store/in-restaurant customer experience as well as best practices on subjects like building and developing relationships, productivity, efficiency in the field, managing multi unit locations and a large field staff and many more topics. 

I interview top professionals from all sectors of the industry and share in both audio and video formats. I hope you enjoy these short podcast/vlog episodes and find great value in their content.

If you have a topic you would like to hear more about or would like to be included in an upcoming episode please email me @ troybatchelor@frenchcompanllc.com
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